Refund Policy

Last updated: October 19, 2026

We want Penny Isle Plus to be worth it. If it isn’t, we’ll make it right. Payments for Penny Isle Plus are processed by Paddle.com, our reseller and Merchant of Record, which issues all refunds.

Free trial

If your plan includes a free trial, cancel before it ends and you won’t be charged at all.

14-day refund

If you’re not happy with a payment, request a refund within 14 days of the charge, including the first charge after a trial or a renewal, and you’ll get a full refund. No questions asked.

After 14 days

You can cancel anytime to stop future renewals. Plus stays on until the end of the period you’ve paid for. We don’t offer partial refunds for unused time, except where the law requires it. If something went wrong, such as a duplicate charge or a technical problem that kept you from using Plus, contact us and we’ll review it.

How to request a refund

Email hello@pennyisle.com with the email address you used at checkout, or reply to your Paddle receipt. You can also contact Paddle directly at paddle.net. Refunds go back to your original payment method, usually within 5–10 business days.

What happens to your island

After a refund, Plus features stop, but your island, buildings, coins, and history stay yours.